Shipping & Returns

1. Orders will not be dispatched until payment in full has been received and Foxglove Studio is satisfied with the integrity of the order.

2. To avoid delays with processing your order, please ensure your credit card number is accurately entered into our secure online ordering system. We will endeavour to contact you as soon as possible if there are any issues, however please be advised that your order cannot be dispatched until payment has been confirmed.

3. It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect Foxglove Studio will not refund you. Should you wish to send the flowers again it will be at full expense to the customer.

4. Changes to Orders – If you wish to make any changes to your order, please do so by either phoning our store on 0215559584, or by emailing: darryl@foxglovestudio.net. Please note that any changes to your order (delivery address, card message, or additional items) must be made by 5pm the day before the scheduled delivery date. This ensures that we have enough time to amend your order before delivery.

5a. Cancellation of Orders – Should you need to cancel your order, money will be refunded less a R50 administrative fee, ONLY IF notice is received by Foxglove Studio by 1pm the day before the scheduled delivery date. Cancellations received after 1pm the day before the scheduled delivery date will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our driver for delivery.

5b. Cancellation of Weddings or Events – All weddings and events require a 50% deposit at the time of booking to reserve the date. Should you need to cancel your order, this deposit will not be refunded if notification is less than two weeks to the event.

6. Refunds – We value our customers and attempt to meet their unique requirements and deliver the best products available. In the unlikely event that you are not satisfied with your order, please contact us to discuss your concerns within 24 hours of receipt by phone on 0215559584, or by emailing: darryl@foxglovestudio.net A number of resolutions may be available to you depending on the particular situation. We may redeliver the same arrangement, or offer a store credit for all or part the order value but we must be notified within 24 hours of receipt.

7. Normal delivery hours for Foxglove Studio are between 9am and 16:30pm Monday-Friday, and between 9am and 12pm Saturday. Foxglove Studio offers same day delivery around Cape Town and surrounding areas for orders submitted before 13:00pm Monday – Friday and before 10.00am on Saturday.

8. Foxglove Studio cannot guarantee a specific delivery time. We will make every attempt to fulfill your request but cannot guarantee it.